Refund and Exchange Policy
Refund PolicyHandcrafted Garden Bridges® has a 10 day money back guarantee: Return your item within 10 days for a full refund minus shipping.If you, the buyer receive the item undamaged but change your mind about the purchase and return the item in the original condition within the 10 days, there will be a 25% restocking fee. If the item is returned after the 10 days, refund will be on a case by case basis and subject up to a 50% restocking fee.In some cases we can extend our money back guarantee to a full 30 days. If you need to return your item, please request a return authorization within the warranty policy time period, before you return your item. Any damaged items must be returned and received by us within 30 days of your receiving them to be eligible for a refund under our warranty and shipping policies. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To request a return authorization call customer service at one of the numbers at the top of the page or send an email to Rod Bird.
Then send the returned merchandise with the return authorization number to:
Handcrafted Garden Bridges
C / O Rod Bird
295 Hwy 270
Mena, Ar 71953
NOTE: Refunds sent with no return authorization number, or mailed to the call center, will be returned to sender.
Warranty PolicyPlease read:
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Before shipping contact our tech support team first by email at Rod Bird or phone us at one of the numbers at top of page, to determine whether the item is indeed defective and make an online return merchandise authorization (RMA) request. No phone call is necessary!
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Please inspect your merchandise after you receive it. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Any defective part will be replaced during the 30 day warranty.